7-27-22 Team Meeting

Practice Management:

Please find the recently updated Informed Consent Document (ICD) below for your review. Significant revisions include language surrounding the:

• Membership Model pricing/fees (pp. 8-9)
• Cancellation Policy adjusting to 24-hours (p. 9)

Knowledge Base is updated, as well as, all other pertinent, client-facing communications.

For a refresher on general steps, please visit this link  https://train.mycounselor.online/knowledge-base/cancellation-policy/.

One area that we could use your support in pertains to the following steps for a client no-show:

If the client does not appear for any of the session, the counselor should then do the following:
1. Cancel the appointment in Acuity and select “Mark as no show”
2. Email: receptionist@mycounselor.online and accounting@mycounselor.online with the client’s name and appointment information regarding the missed session

Finally, we have a new email titled membersupport@mycounselor.online – this email goes to both Brittany Miedema, Member Support Supervisor, and Kelly Bender, Director of Member Services. You will see this email replace our personal emails on Knowledge Base policy & procedure.

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