Team Meetings

7-27-22 Team Meeting

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Practice Management:

Please find the recently updated Informed Consent Document (ICD) below for your review. Significant revisions include language surrounding the:

  • Membership Model pricing/fees (pp. 8-9)
  • Cancellation Policy adjusting to 24-hours (p. 9)

Knowledge Base is updated, as well as, all other pertinent, client-facing communications.

For a refresher on general steps, please visit this link  https://train.mycounselor.online/knowledge-base/cancellation-policy/.

One area that we could use your support in pertains to the following steps for a client no-show:

If the client does not appear for any of the session, the counselor should then do the following:
1. Cancel the appointment in Acuity and select “Mark as no show”
2. Email: receptionist@mycounselor.online and accounting@mycounselor.online with the client’s name and appointment information regarding the missed session

Finally, we have a new email titled membersupport@mycounselor.online – this email goes to both Brittany Miedema, Member Support Supervisor, and Kelly Bender, Director of Member Services. You will see this email replace our personal emails on Knowledge Base policy & procedure.

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6/15/22 Team Meeting

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Please watch this video on MCO’s Release of Records Policy

Release of Records Overview

What is a Release of Records?

A Release of Records is anytime MCO is asked to provide treatment related information to a client or third party.

What are the basic parts of all types of Release of Records?

  1. Request is made
  2. Therapist reviews request with client
  3. Invoice Sent & Paid
  4. Therapist/Clinical Services prepare records
  5. Records Released

What therapists need to know:

Therapists only need to do two basic tasks for any type of release.
Task #1: Therapists should discuss the release with the client. Don’t overcomplicate this, instead we are just asking a few basic questions. What does the client need, why do they need it, and when do they need it? Based on this information, therapists can ask additional questions about any concerns they might have.
Task #2: Talk with your supervisor and prepare/complete any materials. Your supervisor will help you in determining if records will be provided and prepare any materials.

What supervisors need to know:

The logistics and billing of the Release of Records are being handled by the MCO Support Team. The team will create an email thread specific to each time records are requested with instructions included. Supervisors only have two tasks.
Task #1: Discuss the request with your supervisee and identify any red flags/concerns. Take time to discuss if there are any negative consequences for the client or the therapeutic relationship if the request is honored. If you are not sure, reach out to your supervisor.
Task #2: Help the therapist prepare the documents (review their prepared letters/reports) or to get ready for discussing client care with a third party verbally. Then keep any eye on the email thread to ensure your supervisee is timely in completing their responsibilities.

What everyone involved needs to know:

Our Release of Records procedure is designed to operate best if we each take ownership of our parts. Taking ownership means making sure any client facing interactions are a great experience for people and promptly completing your tasks with excellence.

Important Notices

The following are important notices in regards to the Release of Records Process at MCO.
  • No copies of records can be provided in any circumstance without clients completing the Authorization to Use & Release Personal Health Information (PHI) Form.
  • No individuals, other than the MCO Business Office, with permission from a member of the MCO Leadership Team, may release records of any kind.
  • MCO does not release any documents which did not originate with MCO. Clients may provide MCO with copies of outside psychological reports, letters, previous medical documents, etc. Any document not created by and originating from MCO, such as but not limited to the documents just listed, will not be released as part of the client’s file.
  • MCO does not release internal documents regarding the client, such as BOX comments/tags and the FCR2 form, or any payment information.
  • Commonly released parts of client files include:
    • Signed Informed Consent Document
    • Signed ATD form
    • Intake
    • Routine Progress Notes
    • Client Generated Materials
    • Reports & Letters produced by MCO on behalf of the client
  • MCO does not provide copies of letters or reports for clients to review prior to releasing them to the designated party. This creates an opportunity for the client to use the documents without the therapist’s direction and consent. The therapist can verbally review the document in session with the client, ensuring the therapist maintains control of the document.
  • MCO sends the requested materials directly to the person or entity requested. Clients may not be given the responsibility to transmit documents and information on behalf of MCO or MCO staff.
  • MCO does not provide open-ended letters or reports (ie: To Whom It May Concern). At times clients may request a letter they can use at their discretion to address an issue, something they can present to various parties, such as employers, landlords, etc. MCO is not able to provide such letters as the therapist does not maintain control of the letter and how it will be used.

 

 

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6/8/2022 Team Meeting

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Please watch this video regarding our partnership with Developing Great Relationships and the Marriage Love Restored Retreat.

 

 

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5/18/22 Team Meeting

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Didactic

Hey Team! I’m looking forward to being with you this week for a didactic on Neuroscience Informed Christian Counseling (NICC). We’ll be spending the majority of the didactic in Q&A, so be sure to watch the 90 Minute Intro to NICC Competencies & Markers video below and write down your questions. See you on Wednesday! – Josh

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5/25/22 Team Meeting

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Didactic

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5/11/22 Team Meeting

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Didactic

CEU TRAINING: FIRST SESSION DIDACTIC SYLLABUS
DATE: 05-05-22
TIME: 11:00-1:00 PM CT
OUTSIDE STUDY: 1 Hour
DIDACTIC PRESENTATION: 2 Hours 
EDUCATOR: TISH HEDGER, LPC 2017 038808
DESCRIPTION: The training is targeted at training MCO clinicians tools and structure for the their first session. Training Includes: 

Intro Video: First Session Training

Mock 1st Session Video

 

First Session Training PDF

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4-20-22 Team Meeting

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April 2022  Life @ MCO Report via HR

Clients Loving on our Clinicians

 

This was our first session with Lauren and she was instantly relatable, kind and listened with intention and interest. 

My initial appointment with Denielle Espejo was great. She was extremely understanding and caring. She made me feel very comfortable throughout our session as I shared a lot of vulnerable information. I would highly recommend her to anyone who is looking to establish. 

Welcome Back to Danielle Schaefer! 🎉

April Birthdays

Carrie McCormick 4/11

James Maasen 4/29

Alyssa Chandler 4/17

Ryenn Johns Yarbrough 4/24

Karlie Greenhalgh-Stricker 4/26

New Hires

Rochelle Frazier- Clinician- 4/11

Holly Goff- Operations Analyst- 4/11

Adina James- Clinician- 4/25

Madelyn Sellers- Client Experience Advocate- 4/25

 

Fun Facts About . . . April

  • Did you know that April is the best month of the year to look up to the skies and watch meteor showers?
  • April also only had 29 days, but a 30th day was added when Julius Caesar established the Julian calendar.

Announcements

Alison and Jeff Pitts welcomed a healthy baby boy March 22, 2022. Mommy and baby are doing well.

Prayer Requests

Our world is filled with events and situations that can cause great fear and anxiety. It’s easy to become overwhelmed and live imprisoned by fear.  We are promised in God’s Word that he is faithful and will protect us (2 Thessalonians 3:3).  God wants us to let go of fear and to live life to the fullest! (John 10:10) When you are overcome by worry, use these prayers for protection to remember who God is and the protection he has promised you.

You are our keeper, O Lord, the shade on our right hand. Protect us from all evil and keep our soul. Guard our going out and our coming in. From this time and forever. In Jesus’ name, Amen. 

3/30/22 Team Meeting

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Life @ MCO Report via HR

Clients Loving on our Clinicians

This was our first session with Lauren, and she was instantly relatable, kind and listened with intention and interest.

My initial appointment with Denielle Espejo was great. She was extremely understanding and caring. She made me feel very comfortable throughout our session as I shared a lot of vulnerable information. I would highly recommend her to anyone who is looking to establish.

April Birthdays

Carrie McCormick 4/11

James Maasen 4/29

Alyssa Chandler 4/17

Ryenn Johns Yarbrough 4/24

Karlie Greenhalgh-Stricker

 

New Hires

Rochelle Frazier- Clinician- 4/11

 

Fun Facts About . . . April

April, the fourth month of the year, gets its name from the Latin word aperio, meaning “to open (bud)” because plants really begin to grow currently. 

Easter is generally celebrated during the month of April and is the most important feast day in the Christian church, celebrating the resurrection of Jesus Christ.

Announcements

Alison and Jeff Pitts welcomed a healthy baby boy March 22, 2022. 

Mommy and baby are doing well.

 

Prayer Requests

 

Our world is filled with events and situations that can cause great fear and anxiety. It’s easy to become overwhelmed and live imprisoned by fear.  We are promised in God’s Word that he is faithful and will protect us (2 Thessalonians 3:3).  God wants us to let go of fear and to live life to the fullest! (John 10:10) When you are overcome by worry, use these prayers for protection to remember who God is and the protection he has promised you.

 

You are our keeper, O Lord, the shade on our right hand. Protect us from all evil and keep our soul. Guard our going out and our coming in. From this time and forever. In Jesus’ name, Amen. 

 

Didactic

In preparation for Teri Murphy’s Didactic, please read Chapter 1 pages 3-11, of Sue Johnson’s book “Emotionally Focused Couples Therapy with Trauma Survivors: Strengthening Attachment Bonds”

Here is the link on Google books here.

The slides Teri will b using are here:

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3/23/22 Team Meeting

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Didactic

Raenotes Demo Video

 

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3/16/22 Team Meeting

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Life @ MCO Report

Clients Loving on our Clinicians

“I’ve had one session with Shaelyn and I’ve already felt an improvement in my
attitude and approach to dealing with my issues. I appreciate her kind demeanor
and her foundation in God’s Word. I look forward to working with her more!”

“Lacey is always thoughtful, insightful, and caring. Sometimes, I wish we had more
than an hour at a time because we seem to just get into things when the time is up.
I like the premise and she seems to be good at picking up on subtle cues to press
into issues that will ultimately need healing.”

March Birthdays

Tish Hedger – March 16

Paul Stephenson – March 15

New Hires

Karlie Greenhalgh-Stricker

Hi, I am Karlie! Wife to an amazing husband and mother to one beautiful baby boy and one
crazy dog! I have had a passion for helping others for as long as I can remember, and the Lord
has done some amazing work in my life to get me to where I am today. I have a master’s in
clinical counseling with a focus in trauma studies and am working to become fully licensed as an
LPC in the state of PA this summer. I love to cook, the beach is my happy place, and I look
forward to where God is leading me both personally and professionally.
-Favorite candy is anything chocolate.

Peter Muhwati

I’m a clinical social worker from Zimbabwe living in Johannesburg, South Africa.
I am married with two children, a boy and a girl aged 6 and 14 months respectively.
I love working with the gift of attachment as part of God’s creative and loving plan for our
abundant life. I’m a huge sports fan, mostly; Golf, Rugby, and everything else (in that order).
I enjoy working out, cooking, and traveling with my family.

Fun Facts About . . . Spring

  • The first day of spring is called the vernal equinox.
  • The fall and spring equinoxes are the only two times during the year when the sun rises due east and sets due west.
  • It’s just around the corner!

Announcements

Congratulations are in order!
Britni and Bryan Hosick are expecting a baby boy June 27, 2022
“For this child, I prayed, and the Lord has granted me my petition that I made to
him.”

Prayer Requests

Our world is filled with events and situations that can cause great fear and
anxiety. It’s easy to become overwhelmed and live imprisoned by fear.  We are
promised in God’s Word that he is faithful and will protect us (2 Thessalonians
3:3).

God wants us to let go of fear and to live life to the fullest! (John 10:10)
When you are overcome by worry, use these prayers for protection to remember
who God is and the protection he has promised you.

You are our keeper, O Lord, the shade on our right hand. Protect us from all evil
and keep our soul. Guard our going out and our coming in. From this time and
forever. In Jesus’ name, Amen.

 

Didactic

 A Brief Introduction to Neuroscience Informed Christian Counseling

NICC Core Competencies & Markers

 

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